Helpdesk Technical Specialist - Information Technology Brampton 2154154

Brampton, ON

Helpdesk Technical Specialist
Brampton, ON  

About Us

We are a fast-paced information technology consulting firm located in Cambridge, Ontario.  Our primary line of business is to design, implement, support, and maintain our customers’ technology infrastructure. We help our customers maximize their technology and eliminate technology pain. We believe that providing exceptional customer service and a positive customer experience is critical in a business, and vital to the success of our company.  We pride ourselves on building strong relationships based on mutual trust and respect, both with our customers and our staff.

Job Description and Primary Responsibilities

We are looking for an inspiring, motivated Helpdesk Technical Specialist to join our team. This individual will be working out of our client location in Brampton. This person will be responsible for administering and supporting our clients’ technology infrastructure through troubleshooting and upgrades. 


  • Primarily responsible for incoming user requests and first point of contact to address issues/requests
    • Work in a hands-on capacity with team to address and resolve technical issues as they arise
    • Provide assistance to users via remote management tools, onsite visits or step by step instructions by phone.
    • Co-ordinate with support team for escalations of unresolved issues
  • First level support for hardware, software and phone issues
  • Daily maintenance routines such as log review, backup confirmation

Desired education and experience

Our ideal candidate will have:

  • A Bachelor’s Degree, College Diploma, or equivalent
  • Experience with ESXI, vCenter and other VMWare products
  • Basic networking skills such as subnetting, VLANS and basic Cisco CLI
  • Experience with on Premise Exchange and Office 365
  • Access to a vehicle to travel between client sites

To be an effective team member you will have:

  • A passion for technology and innovation
  • Exceptional customer service skills
  • Strong organization, documentation and multitasking
  • A willingness and eagerness to learn
  • A positive personality and attitude
  • Be highly motivated with a strong desire to succeed and thrive under pressure
  • The ability to multi-task, adapt, and be flexible
  • Excellent verbal and written communication skills and a keen eye for detail

 Interested applicants should apply to us today !


Xylotek Solutions Inc.

Xylotek Solutions Inc.

We are a fast paced information technology consulting company located in Cambridge, Ontario, that achieved a ranking of 142 on the Profit 200 list in 2012. We were also awarded Business of the Year in 2013 by the Greater Kitchener-Waterloo Chamber of Commerce. Our primary line of business is to design, implement, support and maintain our customers’ technology infrastructure.


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