Bilingual Inside Sales Representative

Orangeville, ON

With we are an international leader in manufacturing and machining of engineering plastics.

We have an exciting and rewarding opportunity available for a Bilingual Inside Sales Representative - Industrial Products to join our dynamic team. This is a full-time, permanent position located in our Orangeville, ON office.



The Bilingual Inside Sales Representative - Industrial Products position is the first line of customer contact / inside sales to existing and potential customers and provides product marketing, price maintenance, inventory monitoring, business development, and order entry. This position liaises and interfaces with customers, distributors, outside sales team, scheduling, the lab, distribution and accounts receivable departments.



  • Increase Sales through service, strategic quoting, and quote follow up
  • Maximize gross margins through balanced approach of optimizing price and sales growth
  • Build strong relationships internally, with our supplier partners and of course, our customers.
  • Provides prices and delivery directly to customers. - Preparation of all required quotes to various customers and maintains a current database
  • Works a quote and follow up procedure, is the point of contact decision maker
  • Able to provide technical application assistance
  • Provide daily assistance to Territory Managers and Canadian Regional Manager
  • Respond to incoming calls & faxes
  • Respond to inquiries including inventory availability, delivery dates, pricing, technical info, etc.
  • Provide excellent customer service in a professional and friendly manner
  • Provides input on distributor relations and activities
  • New customer and part number setups as required
  • Complete all required RA forms for customer complaints and initiate complaint investigation
  • Liaison between production and sales
  • Assist with Canadian physical inventory counts, special projects
  • Attend Trade Shows as required
  • Product Marking – product promotion by email and direct mail to end users and distributors
  • Enter Purchase Orders for inter-company NC orders
  • Assist manufacturing in product inspection and determining if products meet customer requirements and specifications



  • 1+ years inside sales/customer service, preferably in a plastic or manufacturing related environment
  • Bilingual (English / French) both written and verbal required
  • Product knowledge or industry experience is considered an asset
  • Computer literacy, working with Microsoft NAV, Word, Excel, Outlook
  • Strong mathematical and analytical skills
  • Good organizational skills required to meet customer deadlines and internal quote follow up procedures
  • Great customer relationship skills
  • Highly motivated and energetic team player
  • Excellent written and verbal communication skills



Monday to Friday, 8 hours, days 



We offer a competitive salary with shift premiums and an excellent benefits program including Company paid benefit plan with Group RRSP Pension Plan with matching contributions

Thank you for applying for our open role. We appreciate your time and patience. Our internal Talent Acquisition team will be contacting those who are a match. Please accept our sincerest thanks for understanding our process.



Roechling Industrial

Roechling Industrial


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