Customer Service Representative

Gatineau, QC

Convoy Supply is Canada’s largest wholesale distribution company serving building envelope professionals. Our commitment to exceeding expectations among our customers is the cornerstone philosophy of the company. We are proud of the relationships that we have built over the past four decades with customers and suppliers alike, and are honoured by the friendships we share. Since we opened for business in Prince George, BC in 1972, Convoy has grown to 35 locations across Canada, including our Simplex Tapered Insulation facility in Ontario, and 8 in the Pacific Northwest USA.

We are currently seeking a Customer Service Representative for our Gatineau, QC Branch to join our team. We offer a competitive salary and benefits package, including a group RSP; if you wish to have a career in a fast-paced industry – join our team!


Customer Service Representative

• Assist “walk in” customers for retail sales/ cash sales
• Accept phone orders
• Create sales orders, transfers of material from other branches or from stock to fill orders; enter orders into a computerized point of sales system
• Determine products required by customers and suggest alternative and/or additional items related to the customers order/project
• Order and receive inventory, prepare orders for delivery
• Filing, scanning, preparing invoices to be sent for payment
• Obtain credit information and accept payment
• Update job knowledge by participating in educational opportunities; reading professional publications and maintaining personal networks
• Resolve customer complaints
• Actively participate in Inventory Management and reconcile discrepancies
• Assist with month end
• Other duties as assigned


• Minimum of 2 years experience in service, hospitality or building supply industry
• Excellent written and verbal skills
• Must be able to read, write and speak English and French
• Basic computer skills in Outlook, Word and Excel
• Experience with customer service
• Ability to attend work on a regular basis and to work extended hours when required
• Lifting up to 50lbs. will be required occasionally


Convoy Supply

Convoy Supply

Convoy Supply is a one-step building materials distributor with over 40 locations across Canada, the Pacific Northwest, Montana, and Maryland, with product lines covering every aspect of the building envelope.

Here's a sample of what it means to join Team Convoy:

  • A team of champions who bring their best to every game
  • A vision for our communities that includes and goes beyond providing meaningful employment
  • A commitment to grow ethically, responsibly, and sustainably
  • A rich history spanning over 45 years, filled with stories of challenge, growth, and friendship 

A career with Team Convoy can lead to a wide range of employment opportunities, including truck drivers, crane operators, warehouse associates, sales, administration and finance, and management. We provide a comprehensive benefits package for you and your family, support your career goals through education, transfers, and development, and are committed to providing a safe place to work. We believe in making our communities and our world a better place to live, and our goal is to meet and exceed our customer’s expectations. We work hard and enjoy ourselves in the process.

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