Senior Order Processor

Niagara Falls, ON

Senior Order Processor – Cabinetry experience required

Our company is a leading custom cabinet manufacturer for over 60 years. We are currently seeking an experienced professional to process orders through the design and quote process, in preparation for production. This individual must have established knowledge of how cabinetry is designed and built, be adaptable to learning new technology, as well as the ability to deal with people professionally at all times.

Duties

• Review and validate orders entered by customers
• Prepare, organize and submit approved orders to engineering, for custom drawings, and to production
• Act as a first point of contact and provide technical and design information
• Manage service work as required
• Organize, maintain, and coordinate office records and files
• Communicate effectively with customers and co-workers
• All other duties revolving around order processing

Requirements

• Three years of experience designing, and entering orders for custom cabinetry is needed to have superior knowledge of the production requirements to produce high quality custom cabinetry
• Architectural Technologist Diploma and Certification(s) and/or license(s) appropriate to industry is an asset
• Reading blueprints and drawings from design software in the cabinet making industry
• Excel at providing customer service
• Prioritize and manage conflicting demands

Competencies

• Ability to adapt to new technology
• Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Ability to effectively communicate both verbally and in writing
• Attention to detail
• Ability to prioritize and manage conflicting demands
• Ability to respond quickly in a dynamic and changing environment
• Ability to work individually as well as part of a team
• Proficient in Microsoft Office programs (including Word, Excel, and PowerPoint) and receptive to learning how to use company owned software.
• Strong writing, editing, and proofreading skills
• Superior telephone manners and strong interpersonal skills
• Problem Solver
• Innovative
• Accountable

Our employees are eligible for a generous benefit plan, a company matching pension plan and paid time off.

Our company is an inclusive employer. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.