Technical Support Associate- English/Spanish

Montréal, QC

Please note due to COVID-19 concerns, we are offering video interviews. There may also be a temporary period where upon hire you may work from home before commencing working in office.

About us:

We are Hiring Help, a recruitment services company who bridge the gap between companies looking to hire and applicants seeking a job in their field.

Open Position: Technical Support Associate- English/Spanish

Your Role:

We are looking to add full-time permanent Bilingual (Spanish / English) or English Only Technical Support Associates to join our team in Montreal, Quebec. The candidate will be working with our large client dealing with sports fan-gear while assisting customers. The Technical Support Associate will be responsible for managing all customer inquiries and respond to customer concerns while building exceptional rapport, identifying customer concerns, and resolving issues in a timely and professional manner.

Hours: Must be flexible to work rotating shifts based on the ongoing campaign.

Your daily requirements

•  Provide excellent customer service by assisting customers with questions and inquires
• Accurately providing clients with price quotes for products
•  Resolving customers issues in a friendly and timely manner
• Documenting inquires expressed by customers, issues not resolved
• Processing sales request by supervisor
• Keeping customers information accurate and confidential
• Keeping track of customers information through documentation
• Engage in promoting products
• Takes pride when selling products and or giving details and information on the appropriate products requested by customer

Qualification for this role

• Fluent Spanish and English
• Good Language skills
• Love of helping customers
• Passionate about Sports products
• High School diploma or equivalent
• Must be able to type 25 wpm
• Strong computer skills
• Background check is required for this role

What we can offer you:

• Industry leading starting wages
• Full Benefits
• Incentive bonus
• Overnight premiums offered
• Referral bonus programs and company discounts offered
• Advancement opportunities
• Paid training

Our recruitment team will review all resumes and reach out to applicants who are qualified for the role.

Good luck!