Outbound Customer Service Representative - French / English Speaking

Toronto, ON

Please note due to COVID-19 concerns, we are offering video interviews. There may also be a temporary period where upon hire you may work from home before commencing working in office.

Open Role: Outbound Customer Service Representative

We are currently seeking an Outbound Customer Service Representative with is fluent in both French and English to join our team.  The ideal person will be interacting with our clients and being the point of contact in answering questions and assisting them with their needs to ensure satisfaction at the highest level. If you love interacting with clients and you have an upbeat personality, this is the role for you.

Daily duties for this role:

• Being the point of contact to assists customers with concerns and issues
• Setting up loans for clients’ accounts
• Adhering to company rules and policies
• Taking the time to figure out and solve customer issues to promote customer satisfaction
• Setting out to accomplish company desired sales goals to promote sales and reach targets
• Being able to exhibit patients when speaking to customers and having the ability to keep them calm during your concerns
• Providing solid financial solutions for clients to continue to build client partnership and trust
• Communicating with clients through phone

Requirements for this role:

• 6 months or more previous experience working in customer service or a similar role
• Previous experience working in a sales environment
• Fluent in French
• Fluent in English
• Ability to work in a high volume call centre environment
• Computer savvy
• Ability to type 25 words per minute
• Friendly upbeat personality
• Ability to work independently
• Very good language skills
• Ability to work a 40 hour work week
• Literacy in financial advice an asset
• Problem solver
• Willing to take initiative

What we offer:

• Company discount incentives such as gym or grocery stores
• Full company benefits
• Career improvement and growth opportunities
• Employee referral program incentive offered
• Paid during training period
• Many more opportunities

Please Apply today and someone from our team will reach out to you

By applying to this position, you are confirming you possess either a Canadian citizenship, permanent resident status or work permit.