Front Desk Agent - Rocky Mountain Lodge Summer Experience

Jasper, AB

WE ARE HIRING FOR 2020 AND ANTICIPATE OPENING IN MAY. We are keeping an eye on COVID crisis, but in the mean time we are scheduled to open May 14, 2020. 

Why Apply?

Everyone has the Canadian Rockies on their bucket list! This is your chance to move to Jasper National Park this summer where you will learn, earn, explore amazing places with awesome new friends and save money for your next adventure in the fall!

Sunwapta is a semi-remote Mountain Lodge located 53km south of downtown Jasper. It’s a very unique experience in that all 45 of our staff live on property in inexpensive staff housing. There is an unparalleled sense of family.

The lodge features both cabin and lodge style accommodations catering to mid - upper end clientele. We have won consumer rating awards from both TripAdvisor and Booking.com. We are ranked #4 on TripAdvisor for Jasper, have a rating of 8 on Booking.com, 4.2 on Google reviews, and 4.4 as an employer on Indeed. The restaurant has won TripAdvisor's Certificate of Excellence for many years :)

We are open from May to October, so it's the perfect time to explore the Rockies, learn new skills, bank some money and be ready for fall. 
 

General Characteristics

What do we really do on the desk? Well, we help people create some of the best memories they’ll ever have in their life. We help them connect with nature, with the loved ones they’re with, and to feel so welcomed and cared for they won’t even believe it. 

To accomplish this we live the mission statement. We strive to provide everyone with the best experience possible.  This is not only about what we say, and how we say it, but also about what we do and how we do it. We even approach all of our more administrative routine duties like data entry and filing in various reports with absolute diligence because we understand its necessary for smooth operations. 

Whether taking messages for managers, helping tour directors with food and beverage orders, recommending sites and booking activities for guests, chatting with interested parties on the phone, making reservations in the dining room, checking people in / out, or communicating with housekeeping (often all these at once!) that it is done with clarity, professionalism and kindness. 

The position requires a lot of learning early on. It’s a massive learning curve. There is so much information to get familiar with and master. There is a good amount of paper work, computer work and data entry, but an equal amount of getting to know people, chatting, and for lack of a better word, sales. 

 

Specific Accountabilities

Sales & Service

  • Always striving to use the Mission Statement in all points of contact
  • Promoting the Sunwapta image and specialized service to all visitors
  • Building strong rapport with guests, tour operators, business partners and contractors
  • Going the extra mile each and every time
  • Always giving full attention to guest in front of you or on phone, answering quickly with friendliness 
  • Understanding that sales is really secondary to service. Service leads to sales. 

 

Administrative:

  • Familiarity with Microsoft Programs such as Word and Excel
  • Familiarity with Apple Mail or Outlook or both
  • Comfortable learning new software and navigating online
  • Knowledge of Fax photocopier, computer etc. operations
  • Entering new reservations
  • Proper execution of check-ins and check-outs, balancing folios
  • Complete accuracy in cashing out procedures
  • Activity bookings, making reservations, itinerary planning
  • Various paper work required for communicating with Housekeeping, Maintenance, Bookkeeping, Restaurant and Gift Store. 

 

Communications

  • Positive, upbeat, solutions oriented
  • Phone, email, IM, radio, forms and documents are all used for methods of communication
  • Clear, effective and transparent communication with Front Desk Team is imperative
  • Daily communication occurs with employees and managers of every other department 
  • Daily communication with guests, industry partners, suppliers and contractors

 

Apply today and let's see if we are a match!

 

Sunwapta Falls Rocky Mountain Lodge

Sunwapta Falls Rocky Mountain Lodge

Sunwapta is located 53km south of the small mountain town of Jasper. We’re literally in the heart of the National Park, right on one of the most scenic drives in the world, the Icefields Parkway. It’s an ideal setting for those looking to be surrounded by awe inspiring nature with access to amazing natural attractions, hikes and more.

Being semi-remote is part of the magic for those who join our team. Everyone lives right on property so we’re like a big family with unparalleled sense of friendship and camaraderie as you join 40+ others in an incredible summer adventure. To help you on your journey we have Destyni, our community builder and Staff Experience Manager. Destyni coordinates daily activities to help you get to know each other outside of work. Activities range widely from team building, to fun activities, to experiencing the Rockies together. She does quite a bit more too (read it here).

We provide very inexpensive accommodation at under $150/m which you can read about in our FAQ and Housing Agreement. Once you’re hired, we’ve made it easy for you to simply pack your clothes and come out.

But first, you need to apply and get fully informed!

 

Get More Info on Working at Sunwapta Falls!

Sunwatpa is ranked #4 of 22 Hotels in Jasper National Park on TripAdvisor, have won the Trip Advisor Certificate of Excellence many times (both hotel and restaurant), recently received the Booking.com Guest Review Award, have won AHLA and AAA awards and have a 4.4 star rating as an employer on Indeed.

The best place to start is by reading our FAQ and Staff Housing Agreement. These documents provide answers to the most common questions and help you understand our values and goals for our clients and staff. Another great way to get a feel for who we are is to read what customers have said! Check out TripAdvisor, Booking.com and Googleand check Indeed reviews from past staff.

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