Bilingual (English / French) Customer Service Inbound Call Centre Representative

Toronto, ON

About us:

We are Hiring Help, a recruitment services company who bridge the gap between companies looking to hire and applicants seeking a job in their field. We specialize in the acquisition of qualified and skilled candidates to help our clients succeed in their businesses.

 

About the Hiring Company:

We are a large organization providing the best service on behalf of our incredible clients. Representing hundreds of Canadian companies including the largest companies in the country we strive to personalize service, customer care and technical care solutions.

 

About the Position:

We are looking to add Bilingual (French / English) Customer Service Inbound Call Centre Representatives to join our client's team to provide the best service to people all across the country. We are seeking people who want to be the best and work for the best.

Hours: This is a 5 days on and 2 days off role. The two days off will be 2 consecutive days but will not necessarily be Saturday and Sunday. There are hiring for two shifts: 7 am to 3 pm and 3 pm to 11 pm. This role is 38.5 hours a week of consistent work.

 

Languages: English and French 

 

In this position, you will:

  • Provide top customer service to incoming calls from our clients customers
  • Help people to resolve issues and leave their experience with us satisfied and feeling pleased with their experience
  • NO outbound calling or selling
  • Respond to inquiries via email, text, online chat or phone

 

Ideally, we are looking for applicants:

  • Speak clear fluent English and French 
  • Must love to help people and work to solve the questions, concerns and problems of our clients customers
  • Must be able to work a full-time schedule of 5 days on, 2 days off

 

What we can offer you:

  • Pay between $14 and $20 an hour (depends on experience and skills)
  • Full time employment with regular shifts
  • Health and dental benefits
  • Bonuses
  • Midtown Toronto location on TTC subway line
  • Advancement opportunities to team leads and management
  • Overtime, if desired

 

Our recruitment team will review all resumes and reach out to applicants who are qualified for the role. 

Good luck!

 

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