Customer Service Representative (Work from home position)
Langley, BC
We are a global leader in the distribution and production of chemicals, used locally in drinking water, and industrially in a variety of industries, is seeking Customer Service Representatives to work from home. At present this is a contract position that could turn into permanent
- Accurately manages customer orders utilizing the organization's internal systems and customer purchase orders.
- Works closely with the Sales Team to build relationships with customers.
- Identifies additional customer needs and potential opportunities through effective information gathering techniques and communicates these findings to appropriate internal parties.
- Responds to customer complaints by providing appropriate solutions and alternatives in a timely manner and follows up to ensure satisfactory resolution.
- Understands the resources within the business to be an effective problem solver.
- Maintains a broad knowledge of product availability (i.e. packaging, lead times, inventory) and requests stock transfers and order shipments when required.
You will have
- Post-Secondary Education: College Diploma in Business or equivalent would be preferred
- Previous experience in a customer service and/or business administration role (1-3 years)
- Transportation or logistics experience an asset
- Sound skills in the use of Microsoft Excel, Word, and PowerPoint
- Previous experience/exposure with ERP systems, preferably SAP, would be considered an asset
- Strong communication and interpersonal skills
- Strong attention to detail and time management skills
As this is a work from home position where the company supplies you with a computer you will need good internet and unlimited data
This is a Monday – Friday 8am-4:30pm job
Pay range is $21-S23/ hour
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